TERMS AND CONDITIONS FOR PURCHASING ARTWORK
The terms and conditions are set out below. We value providing personal service and understand what an important purchase your artwork will be. If you have any queries about purchasing an original or a print or are unsure how the terms and conditions may apply to your order, please don’t hesitate to contact us.
Ordering
Artwork by TB Heart is available to purchase from her website, or from any of her exhibitions.
Delivery and shipping Orginals
Delivery is usually by PostNL within the Netherlands and UPS, TNT, or DHL for international shipping. Your order is usually dispatched within 10 working days. But it may take up to 3 weeks to arrive at your address. Note that international customs charges are the buyers’ responsibility.
If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number of your box, a description of the damage, and its value). Take pictures of the damaged package and send them to us via email with the info of your actions on it.
Delivery and shipping Prints
Delivery and Shipping of the prints is done by ThePrintSpace.
Additional Surcharge
If you would like to have the artwork within a specific time please contact us for options. A priority surcharge may be applied.
Company info for International Payments
TB Heart / Home by Theresa
Chamber of Commerce: 67465226
VAT number: NL001993870B49
Bank: NL44INGB 0007 5958 80 (also know as IBAN)
INGBNL2A (The BIC used to be referred to as the SWIFT code)
The name of the bank is: ING N.V and the address of the bank: Bijlmerdreef 106,1102CT Amsterdam
